From Starbucks' playbook: Training can boost sales

Perry, David
March 2008
Furniture/Today;3/17/2008, Vol. 32 Issue 28, p26
Trade Publication
The article reports on Starbucks' decision to close temporarily all of its stores in the U.S. for three hours of employee training. The training's goal is to foster enthusiasm among the company's employees and improve the quality of Starbucks' drinks. The author discusses the several useful lessons that can be learned from Starbucks' strategy.


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