TITLE

UNDERSTANDING THE EMOTIONAL MEANINGS STAFF CONSTRUCT IN RESPONSE TO CHANGE

AUTHOR(S)
Keith, Karen
PUB. DATE
February 2008
SOURCE
People Management;2/7/2008, Vol. 14 Issue 3, p44
SOURCE TYPE
Periodical
DOC. TYPE
Article
ABSTRACT
The article addresses the role of emotions at work. When organisations focus simply on eliciting positive employee emotions or managing negative emotions, they risk managers being perceived as seeking to suppress open discussion about issues that may be causing employee frustration. Given that people often do experience mixed emotions, their responses may not always be as expected, particularly if their personal values, hopes or anxieties are involved. In these cases, openness and constructive debate can be crucial.
ACCESSION #
31324041

 

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