TITLE

New one-stop complaints

AUTHOR(S)
Dinsdale, Paul
PUB. DATE
March 2008
SOURCE
Nursing Older People;Mar2008, Vol. 20 Issue 2, p4
SOURCE TYPE
Academic Journal
DOC. TYPE
Article
ABSTRACT
The article reports that the England administration is planning to introduce a new unified complaints system for patients to complaint against insufficient treatment. The complaints system has two stages to resolve complaints. In the first stage the system focuses on local resolution of problems. In the second stage that comes in case of unresolved complaints, the health or local government ombudsman will investigate the complaints.
ACCESSION #
31298507

 

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