New one-stop complaints

Dinsdale, Paul
March 2008
Nursing Older People;Mar2008, Vol. 20 Issue 2, p4
Academic Journal
The article reports that the England administration is planning to introduce a new unified complaints system for patients to complaint against insufficient treatment. The complaints system has two stages to resolve complaints. In the first stage the system focuses on local resolution of problems. In the second stage that comes in case of unresolved complaints, the health or local government ombudsman will investigate the complaints.


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