Don't let computer squelch `human touch'

Cantwell, Julie
May 2000
Automotive News;05/08/2000, Vol. 74 Issue 5873, p30
Trade Publication
Focuses on the discussion of advantages and disadvantages of the online service scheduler to automobile dealers at the Automotive News Retail Technology Forum in Miami, Florida. Dealer Scott Heischman's claim that automated system does not allow the proper `human touch' needed for his dealership; Putting pressure on customers to know what service they need; Features of a scheduler that can help dealers build their business.


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