Can Goal Setting and Performance Feedback Enhance Organizational Citizenship Behavior?

Soriano, Domingo Ribeiro
February 2008
Academy of Management Perspectives;Feb2008, Vol. 22 Issue 1, p65
Academic Journal
The article discusses organizational citizenship behavior (OCB), the commitment of employees to altruistically serve an organization beyond their required duties. The author discusses a longitudinal study by researchers Eran Vigoda-Gadot and Larisa Angert which explored the role of goals and performance feedback in encouraging OCB. The researchers suggested that job satisfaction, commitment and workplace environment can improve productivity. The study also suggested that employee feedback plays a stronger role in encouraging compliance and altruism than goal setting.


Related Articles

  • Performance Appraisal. Nickols, Fred // Journal for Quality & Participation;Spring2007, Vol. 30 Issue 1, p13 

    1. Nearly a decade ago, author Fred Nickols conducted an informal survey about performance appraisals. A resulting article suggested that executives should consider scrapping their company's performance appraisal system rather than continually redesigning it. Today, he still believes that the...

  • The Joint Effect of Unfavorable Supervisory Feedback Environments and External Mentoring on Job Attitudes and Job Outcomes in the Public Accounting Profession. Dalton, Derek W.; Davis, Ann Boyd; Viator, Ralph E. // Behavioral Research in Accounting;2015, Vol. 27 Issue 2, p53 

    Unfavorable supervisory feedback environments (SFEs) occur when supervisors provide unhelpful, inconsistent, and inconsiderate feedback. This study investigates whether external mentoring (i.e., mentoring support that is provided by a superior who is external to the supervisor-subordinate...

  • What Every Manager Should Know: Does Personality Help Drive Employee Motivation? Wright, Thomas A. // Academy of Management Executive;May2003, Vol. 17 Issue 2, p131 

    The article reports on research pertaining to personality and employee motivation. Researchers focused on specific personality traits including neuroticism, extraversion, openness to experience, agreeableness, and conscientiousness. Neuroticism was negatively related to each of the three...

  • The Effects of Goal Setting, External Feedback, and Self-Generated Feedback on Outcome Variables: A Field Experiment. Ivancevich, John M.; McMahon, J. Timothy // Academy of Management Journal;Jun82, Vol. 25 Issue 2, p359 

    This study compared the motivational impact of goal setting and performance feedback on four measures of performance, intrinsic and extrinsic satisfaction, and organizational commitment. Goal setting was found to be superior to nongoal-setting, feedback was superior to nonfeedback, and...

  • Taking Up Slack. Fox, Adrienne // HR Magazine;Dec2010, Vol. 55 Issue 12, p26 

    The article discusses issues related to slacking in the workplace. A 2009 survey from Sibson Consulting showed that 44 percent of employees surveyed are not committed to perform although they know what to do. Meagan Brock, human resources (HR) specialist at the Office of Personnel Management at...

  • Proactivity versus loyalty.  // Training Journal;Apr2012, p16 

    The article presents a study classifying the four types of employee engagement with a focus on the level to which employees are driven by the values of loyalty and productivity. Topics include performance management systems based on an organisation's work environment and the type of employee...

  • THE EFFECTS OF HOLDING GOAL DIFFICULTY CONSTANT ON ASSIGNED AND PARTICIPATIVELY SET GOALS. Latham, Gary P.; Saari, Lise M. // Academy of Management Journal;Mar1979, Vol. 22 Issue 1, p163 

    This article examines the effects of holding goal difficulty constant on assigned and participatively set goals. Several experiments regarding employee goal acceptance and commitment were discussed. The experiments provided various arguments about the productivity of employees that are randomly...

  • Why can't you achieve the goals you set? Gitomer, Jeffrey // Inside Tucson Business;8/28/2006, Vol. 16 Issue 11, p15 

    The article focuses on the importance of setting goals among individuals and business enterprise in Tucson, Arizona. The author cites that establishing goals such as sales goals, sales plan and sales quotas is driven by intentions of an individual. He mentions that categorizing goals into...

  • PART TIME WORKERS/FULL TIME CHALLENGE. PERRY, PHILLIP M. // LabTalk;May/Jun2014, Vol. 42 Issue 9F, p20 

    The article discusses the challenges faced in hiring part time workers and presents advice on finding the most suitable part timers. It discusses the need for an attitude check as unhappy part timers encountered by customers may result in them taking their business elsewhere, importance of part...


Read the Article


Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics