April 2008
Academy of Management Review;Apr2008, Vol. 33 Issue 2, p309
Academic Journal
Despite advice to avoid doing so, email senders intentionally and unintentionally communicate emotion. Email characteristics make miscommunication likely, and I argue that receivers often misinterpret work emails as more emotionally negative or neutral than intended. Drawing on the computer-mediated and nonverbal communication, emotion, and perception literature, I introduce a theoretical framework describing what factors make miscommunication most likely, how emotional miscommunication affects organizations, and how employees can improve the accuracy of emotional communication in emails.


Related Articles

  • Are you using e-mail to avoid meaningful communication? Bragg, Terry // Hudson Valley Business Journal;11/20/2000-11/27/2000, Vol. 11 Issue 19, p30 

    Focuses on the growing use of electronic mail (e-mail) in the United States. Conditions perpetuating the increased use; Openness of e-mail to misinterpretation due to its nonverbal nature; Tips on improving e-mail communication.

  • SITUATIONAL INFLUENCES ON THE USE OF COMMUNICATION TECHNOLOGIES. van den Hooff, Bart; Groot, Jasper; de Jonge, Sander // Journal of Business Communication;Jan2005, Vol. 42 Issue 1, p4 

    As communication technologies such as e-mail have become indispensable for business communication, the study of the use and effects of such technologies is increasingly relevant. In this article, the authors present a model of the different factors influencing e-mail use in organizations....

  • Why Faculty Members Use E-Mail: The Role of Individual Differences in Channel Choice. Minsky, Barbara D.; Marin, Daniel B. // Journal of Business Communication;Apr99, Vol. 36 Issue 2, p194 

    Recent research suggests that rational choice and social influence theories provide complementary explanations for individual selection and use of communication media in organizations. Focusing specifically on e-mail selection and use, our study builds on this research by investigating the...

  • Electronic Mail as a Medium for Rich Communication: An Empirical Investigation Using Hermeneutic Interpretation. Lee, Allen S. // MIS Quarterly;Jun94, Vol. 18 Issue 2, p143 

    This study provides an account of how richness occurs in communication that uses electronic mail. In examining actual e-mail exchanged among managers in a corporation, the study interprets the managerial use of the communication medium of electronic mail as the users themselves understand and...

  • A Failure to Communicate. Houston, Paul D. // School Administrator;Apr2009, Vol. 66 Issue 4, p36 

    The article discusses problems in communication. The author comments on communication difficulties between children and adults, men and women and people of different regions and countries. He discusses the importance of nonverbal communication in expressing a message and notes miscommunications...

  • The New Business Etiquette.  // T+D;Dec2013, Vol. 67 Issue 12, p15 

    The article enumerates the top pet peeves linked to the use of communication technology in the workplace based on a study by manufacturing firm Pitney Bowes, such as checking emails during meetings, using text-speak in emails and talking on the phone in public areas.

  • Prevent costly embarrassment. Marinucci, Dan // Tire Business;10/23/2006, Vol. 24 Issue 15, p7 

    The article offers suggestions on the usage of e-mails. According to the author, e-mail could be accessed by everyone and therefore rules should be followed by each person. One should realize that e-mail is not a private form of communication as a telephone call. E-mail should never be sent if...

  • The Dangers of Electronic Communication. Schumacher, Steve // Rock Products;Feb2013, Vol. 116 Issue 2, p36 

    The author focuses on the misunderstandings of electronic communication, especially electronic mails (emails). He stresses on the importance of face-to-face communication between managers to employees, adding that over 90 percent of communication is through non-verbal signals such as body...

  • 4 EMAIL ETIQUETTE TIPS. Bakke, David // Office Professional;Aug2013, Vol. 33 Issue 8, p8 

    The article offers tips and suggestions for enhanced communications at workplaces which convey the right tone and message. The approaches include knowing when not to send sensitive email content, avoid using all capital letters that can be mistaken as yelling, and greetings to begin the message....


Read the Article

Courtesy of your local library

Public Libraries Near You (See All)
Looking for a Different Library?

Other Topics