TITLE

CARRYING TOO HEAVY A LOAD? THE COMMUNICATION AND MISCOMMUNICATION OF EMOTION BY EMAIL

AUTHOR(S)
BYRON, KRISTIN
PUB. DATE
April 2008
SOURCE
Academy of Management Review;Apr2008, Vol. 33 Issue 2, p309
SOURCE TYPE
Academic Journal
DOC. TYPE
Article
ABSTRACT
Despite advice to avoid doing so, email senders intentionally and unintentionally communicate emotion. Email characteristics make miscommunication likely, and I argue that receivers often misinterpret work emails as more emotionally negative or neutral than intended. Drawing on the computer-mediated and nonverbal communication, emotion, and perception literature, I introduce a theoretical framework describing what factors make miscommunication most likely, how emotional miscommunication affects organizations, and how employees can improve the accuracy of emotional communication in emails.
ACCESSION #
31193163

 

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