TITLE

The script for SATISFACTION

AUTHOR(S)
Tarnowski, Joseph
PUB. DATE
January 2008
SOURCE
Progressive Grocer;1/1/2008, Vol. 87 Issue 1, p92
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article focuses on the consumer research released by Wilson Health Information LLC which found that automation is the best way to address the needs of pharmacy customers. Indeed, convenience is one of the top three drivers of pharmacy customer satisfaction, according to the "WilsonRx Survey Report." Price and overall professional services are the other top drivers, respondents said. Interactive voice response (IVR) phone systems are the most common type of automation in pharmacies, used by more than half of consumers for refills.
ACCESSION #
31164757

 

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