Transparency matters: Employers rate PBM services

Bridgeford, Lydell C.
February 2008
Employee Benefit News;Feb2008, Vol. 22 Issue 2, p39
The article discusses the findings of a study on the link between transparency and employers' satisfaction. The study, which was conducted by the Pharmacy Benefit Management Institute in 2007, included 442 employers who were asked to rate the service and performance of their pharmacy benefit managers (PBM). It found that financial transparency influences the business relationship between PBM and an employer. Highest rating for PBM was recorded at 8.8.


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