TITLE

No, we can't do that--have a nice day!

AUTHOR(S)
Robinson, Graham
PUB. DATE
March 2000
SOURCE
Manager: British Journal of Administrative Management;Mar/Apr2000, Issue 19, p22
SOURCE TYPE
Academic Journal
DOC. TYPE
Article
ABSTRACT
Discusses the challenges faced by administrative managers in the 21st century. Effective management of information and communications, and of people as two greatest challenges; Technology-driven change; Customer-driven change; Job of top management to recruit and train managers who are committed to customer satisfaction; Value of professional administrative management. INSET: The IAM promotes best practice..
ACCESSION #
2973926

 

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