No, we can't do that--have a nice day!

Robinson, Graham
March 2000
Manager: British Journal of Administrative Management;Mar/Apr2000, Issue 19, p22
Academic Journal
Discusses the challenges faced by administrative managers in the 21st century. Effective management of information and communications, and of people as two greatest challenges; Technology-driven change; Customer-driven change; Job of top management to recruit and train managers who are committed to customer satisfaction; Value of professional administrative management. INSET: The IAM promotes best practice..


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