The Knowledge People

Baker, Marc
March 2000
Manager: British Journal of Administrative Management;Mar/Apr2000, Issue 19, p18
Academic Journal
Explains how Post Office Consulting, a business unit of Great Britain's Post Office, organizes knowledge to its advantage. Establishment of the unit in 1992; Capitalizing on the knowledge of personnel about the postal industry; Spider web organizational design; Collaboration of individual knowledge nodes across skills or knowledge groups to deliver customer solutions; Teams and communities after redesign in 1997.


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