TITLE

WHY DISPERSED TEAMS NEED TO FIND A DIFFERENT PERSPECTIVE ON REDUCING MISUNDERSTANDINGS

AUTHOR(S)
Axtell, Carolyn
PUB. DATE
January 2008
SOURCE
People Management;1/24/2008, Vol. 14 Issue 2, p74
SOURCE TYPE
Periodical
DOC. TYPE
Article
ABSTRACT
The article deals with a study that examined the use of perspective taking in resolving misunderstandings within a development team dispersed across different parts of Great Britain and other locations. It suggests that perspective taking effort may be more successful if feedback cues are enhanced. So for instance, team members were more likely to understand each other accurately if they had physically met each other or if the other party showed that they were genuinely interested in and tried to understand the other's viewpoint.
ACCESSION #
29415878

 

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