TITLE

CM department scores big on member satisfaction

PUB. DATE
February 2008
SOURCE
Patient Education Management;Feb2008, Vol. 15 Issue 2, p21
SOURCE TYPE
Academic Journal
DOC. TYPE
Article
ABSTRACT
The article reports on Blue Cross Blue Shield of Rhode Island's case management department which consistently scores in the 90th percentile on satisfaction surveys sent to members who have completed a case management program.
ACCESSION #
29385627

 

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