The pause that communicates

February 1998
Sell!ng;Feb98, Vol. 5 Issue 7, p4
Trade Publication
Presents Decker Communications president Ken Taylor's advice on eliminating the practice of using verbal fillers from a salesperson's speech. Recording one's speech and listening to specific non-words used; Listening to a voice mail message before sending it to clients; Putting an adhesive note saying `Pause!.'


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