Accelerating Intelligent Communications Across the Enterprise

October 2007
TechDecisions;Oct2007, Vol. 9 Issue 10, pA14
The article discusses how to improve communication intelligence in the insurance industry. Insurance carriers should integrate their communications with the business processes they connect with in order to achieve total communication intelligence. Carriers are striving to improve their communications in the areas of customer intelligence, production intelligence and channel intelligence. Insurers are utilizing dynamic and interactive document applications that help drive greater operational efficiency and enhance customer experience.


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