Look Thru the Eyes of Integrators
- What do you want from vendors? // Security: Solutions for Enterprise Security Leaders;Mar2000, Vol. 37 Issue 3, p62
Advises security technology vendors on what buyers look for in vendors. Includes manufacturers' practice of listening to the customer; Product knowledge of sales representatives; Provision of user manuals and application help screens. INSET: Wishing and hoping.
- Start the presses! Perlik // SDM: Security Distributing & Marketing;Oct99, Vol. 29 Issue 13, p77
Suggests the publication of newsletters as a way for establishing a long-term relationship between security systems dealers and their customers. Usefulness in creating an image and establishing name recognition; Offering of information on technology updates and safety tips. INSET: Newsletter...
- Workplace Violence Alert for the Security Profession. Mandelblit, Bruce D. // Security: Solutions for Enterprise Security Leaders;Jul2001, Vol. 38 Issue 7, p58
Discusses the possible risks factors of workplace violence in the United States security profession. Data from the U.S. National Institute for Occupational Safety and Health; Workplace violence prevention.
- Attrition Study Now Available. // SDM: Security Distributing & Marketing;Mar2000, Vol. 30 Issue 4, p39
Announces the availability of findings of the survey conducted by SlP concerning customer attrition in the alarm industry. Linking of majority of discontinuance of alarm service to cost of service; Inability to afford monthly monitoring payment; Recommendations for reducing customer attrition.
- Is Your Customer Service Driving Your Customers Away? Enman, Carol // SDM: Security Distributing & Marketing;Aug2013, Vol. 43 Issue 8, p37
The article provides the author's insight concerning customer service issues in the security systems industry in the U.S. She notes that customer services have become too expensive as well as too complicated for many companies to offer. But she stresses that companies' revenue and growth are...
- Industry's Missing Link Is Manufacturers. Keeler, Darryl // SDM: Security Distributing & Marketing;Feb2005, Vol. 35 Issue 2, p114
Points out the increase in the number of security systems manufacturers that are willing to improve customer service resulting to their growth. Customer service philosophy adopted by Tech Systems in 1996; Goal of developing partnerships with clients.
- Is 'Owning' a Customer Important? Cronin, Paul // SDM: Security Distributing & Marketing;Jan2016, Vol. 46 Issue 1, p52
The article discusses the importance of building customer relationship for security systems providers. Particular focus is given to the importance of delivering high value services to a broad set of clients, the impact of the presence of platform as a service, software as a service and...
- A Shortlist for Selecting a Security System Company. // Orange County Business Journal;7/30/2001-8/5/2001, Vol. 24 Issue 31, p70
Discusses several criteria for choosing a security system company fit for a firm's business needs. Familiarity with the business; Commitment to service; Design solutions.
- Ideas for Creating Loyal Customers. Perlik, Allison // SDM: Security Distributing & Marketing;Sep99, Vol. 29 Issue 12, p58
Takes a look at customer-focused strategies of two United States-based security system companies, Sonitrol Security Systems of Hartford, Connecticut and Security Services & Technologies of Norristown, Pennsylvania. Emphasis on the value of customer; Employee encouragement and education; Analysis...