Spence, Barry
November 2007
People Management;1/11/2007, Vol. 13 Issue 22, p7
The article discusses the role of emotion in modern business. It argues that office environments that are characterized by regular emotional outbursts from staff will be destructive rather than constructive. Emotion can be best used to positive effect when channeled into securing employee engagement. At the start of a challenging project, managers should tell employees exactly what lies ahead, but also let them know that they have full confidence in the team's ability.


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