Overcoming Data's 'Slow Stigma.'

Eggleston, C. Hunt
February 2000
Wireless Week;02/21/2000, Vol. 6 Issue 8, p81
Trade Publication
Deals with customer satisfaction in the wireless communication industry. Factors that contribute to problems in customer services; Solutions.


Related Articles

  • Learning from experience. McMAHON, DEBRA // Telephony;01/11/99, Vol. 236 Issue 2, p28 

    Looks at the economic conditions of the telecommunications industry in the United States. Wireless prices; Ways out of the commodity swamp; Requirements of winning in telecom business; Customer services.

  • Tragedy Tests Technology. Walley, Wayne // Global Telephony;Oct2001, Vol. 9 Issue 9, p4 

    Reports the increased call volumes in cellular networks related to the terrorist attacks in United States. Method used by wireless operators in dealing with network congestion; Advantages of cellular phones in lessening the degree of panic; Relief efforts of telecommunications companies.

  • Total service assurance for the wireless market. Pierce, Daniel // Telecommunications - Americas Edition;Sep99, Vol. 33 Issue 9, p52 

    Comments on service assurances of wireless providers for customers in the United States. Strategy for maintaining and improving network reliability; Dependency of wireless service to landline circuits; Implementation of strategy for supplier management based on service assurance software...

  • Location-based services offer a global opportunity for new revenue. McCabe, Eric // Telecommunications - Americas Edition;Oct99, Vol. 33 Issue 10, p99 

    Examines how network operators can use wireless location-based services to differentiate, gain market leadership and hone critical technical skills. General categories of location-based services and examples of each; Progression of location technology; Market for location-based services;...

  • The Value-Add Appeal. Chaffee, Maggie // Wireless Review;09/15/99, Vol. 16 Issue 18, p92 

    Discusses the marketing of enhanced or value-added services from the wireless communications industry in the United States. Introduction of the benefits to customers; Consideration on the interest of existing customers; Discussion on the services' appeal and success.

  • DRILLING DOWN TO NEW DATA. Meenan, Chris // America's Network;04/01/2000, Vol. 104 Issue 5, p18S 

    Deals with the examination of quality of service by cable companies in the United States. Criteria when viewing the wireless handset performance; How traffic analysis define customer behavior.

  • Preparing For Portability. Marek, Sue // Wireless Week;9/1/2003, Vol. 9 Issue 18, p20 

    Discusses the challenges facing wireless communications carriers in the U.S. with the availability of U.S. Federal Communications Commision-mandated local number portability (LPN) service to consumers by November 24, 2003. Projections of several groups regarding LNP; Efforts made by most...

  • Can Enterprises Control Cellular Costs? Kuehn, Richard A. // Business Communications Review;Oct2003, Vol. 33 Issue 10, p66 

    Focuses on the increasing cost of cellular or wireless/mobile communication service in the U.S. Argument of employees against changing cellular service providers claims; Details on the annual telecommunication spendings; Effect of changing wireless carriers.

  • The Silence That Isn't Golden. Wickham, Rhonda L. // Wireless Review;11/01/98, Vol. 15 Issue 21, p5 

    Editorial. Comments on the services of wireless phone providers. How wireless phone providers regarded customers.


Read the Article


Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics