The best way to reduce employee turnover? Listen!

King, Ruth
January 2000
Air Conditioning Heating & Refrigeration News;01/24/2000, Vol. 209 Issue 4, p57
Trade Publication
Offers advice to heating, ventilation and air-conditioning companies about reducing employee turnover. Establishment of rules of conduct; Application of the rules to everyone; Importance of addressing the needs of employees; Technique of United States Navy Captain Mike Abrashoff.


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