Name calling, calling at all and the ethics of the future

Collier, Tom
January 2008
Inside Tucson Business;1/7/2008, Vol. 17 Issue 30, p14
The article focuses on the documentation of a refund check given by a company to a customer who complained about the firm's service in Tucson, Arizona. On the memorandum line of the check, a small printed type size of the word b##ch was found. In response, the said customer showed the copy of the check to everyone which affects the company. According to the author, a company must make sure that its documentation is not offensive to obtain a positive customer relation.


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