TITLE

IBM answers help desk call

AUTHOR(S)
Songini, Marc
PUB. DATE
February 2000
SOURCE
Network World;02/21/2000, Vol. 17 Issue 8, p1
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
Focuses on HelpNow, the automated help desk service that IBM Global Services plans to launch in March 2000. Service features; Variety of ways that the service can be used; Benefits of using self-help systems.
ACCESSION #
2830276

 

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