TITLE

Canadian dealers have lukewarm factory ties, satisfaction survey shows

AUTHOR(S)
English, Bob
PUB. DATE
February 2000
SOURCE
Automotive News;2/14/2000, Vol. 74 Issue 5861, p42
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
Reports on results of satisfaction survey conducted by the Canadian Automobile Dealers Association which reveals that automobile dealers in the country do not have good relationships with their franchises. Chart showing how dealers rated their franchises in 1999; Dealers' overall satisfaction level.
ACCESSION #
2821882

 

Related Articles

  • Top sellers agree: Take care of the customer.  // Automotive News;2/2/1998, Vol. 71 Issue 5751, p52 

    Mentions the importance of taking care of the customer in the automobile sales industry. Reactions from automobile dealers.

  • Parts POLICE. Silvey, Larry // Aftermarket Business;Nov2009, Vol. 119 Issue 11, p3 

    An introduction to the journal is presented in which the editor discusses an article on the importance of developing quality products that ensures customers' safety and satisfaction and another on the call to policing for Automotive Aftermath Suppliers Association (AASA) against manufacturers...

  • Subtier suppliers next on auto OE’s QC list. Begin, Sherri // Rubber & Plastics News;11/26/2001, Vol. 31 Issue 9, p6 

    Reports domestic auto makers attention to subtier supplier quality in Detroit, Michigan. Efforts to improve vehicle performance and customer satisfaction; Cost of installing quality systems; Importance of quality and discipline in auto makers.

  • That's why we call them niche vehicles. CRAIN, KEITH // Automotive News;10/10/2011, Vol. 86 Issue 6485, p12 

    The article presents information on benefit of consumers with various choices of different categories in the automobile industry.

  • Yes Siree, a New Survey. Davis, Mike // Ward's Dealer Business;Jan2006, Vol. 40 Issue 1, p16 

    The article presents information related to filling out a questionnaire sent by Westlake Village, California-based J. D. Power and Associates to the author. J. D. Power and Associates of Westlake released 14 survey-based studies. Out of 14 surveys, six of them involved the auto industry. Others...

  • Finessing Quality Ratings. Winter, Drew // Ward's Auto World;May99, Vol. 35 Issue 5, p88 

    Discusses the issue on the use of bribes by automobile makers in exchange of favorable evaluation from automobile dealers. Experience of a man leasing a Mercedes-Benz sport/utility vehicle (SUV); Impact of customer satisfaction surveys on dealership; Effect of quality ratings on the independent...

  • Market trends. Shutovich, Christina A. // Aftermarket Business;Oct2003, Vol. 113 Issue 10, p66 

    Focuses on the business performance of the automobile aftermarket manufacturers in North America. Assessment on the revenue growth of the firms; Increase on the market share of the retailers; Improvement of customer satisfaction. INSETS: Selling tips;Related products;Installation tips.

  • The Perks of Luxury Vehicle Ownership. Krebs, Michelle // Crain's Chicago Business;10/09/2000, Vol. 23 Issue 42, pAG19 

    Discusses the advantages and benefits of luxury vehicle ownership. Special inducements for buyers; Maintenance support; Efforts of manufacturers to ensure customer satisfaction and a carefree ownership experience.

  • Car firms gear up to bridge the gender gap.  // Precision Marketing;6/2/2006, Vol. 18 Issue 31, p10 

    The article reports on the business condition of the car sales industry in Europe. A research initiative was carried out by the data specialist CCB on the automotive survey among consumers who had just visited a car showroom or taken a delivery of a new car. The coverage of the survey is on...

Share

Read the Article

Courtesy of THE LIBRARY OF VIRGINIA

Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics