Health network launches effort to improve safety

January 2008
Healthcare Risk Management;Jan2008, Vol. 30 Issue 1, p8
An Indiana health network has launched a patient safety initiative that encourages patients and family members to call a special telephone number for help. The hotline is intended to provide immediate access to input from outside the immediate care team. • Nurses may not embrace the idea at first. • The health network's initial experience shows no frivolous use of the hotline. • The telephone number is part of an overall culture of safety.


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