Mystery Shopper

November 2006
Travel Weekly Australia;11/17/2007, Issue 27, p12
Trade Publication
The article reports on the result of the mystery shopping conducted at four travel agents in Norwood, South Australia. According to the mystery shopper, the sales technique of Flight Centre Brianna Kemp were outstanding. It is said that the staff member who served the mystery shopper at the Jetset Travel created a friendly atmosphere. The author said that the service in Harvey World Travel was a case of enthusiasm and passion for the product.


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