Improve customer service and avoid bad debts

April 2007
Credit Control;2007, Vol. 28 Issue 4/5, p86
Trade Publication
The article reports on a research by Customer Value Group, which found that customer service in Great Britain and Europe is at an all time low, which is having a negative impact on company balance sheets. The group noted that customer disputes, which are caused by poor customer service, make up around 72 billion Pounds in unpaid invoices. Furthermore, the study discovered that the top 1,000 publicly quoted companies in Europe have accumulated 27.2 billion Pounds a day in uncollected debt.


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