Water Utilities -- Improving Cash, Cost and Service

Shanahan, Brian
April 2007
Credit Control;2007, Vol. 28 Issue 4/5, p76
Trade Publication
The article reports that 10 major water utility companies in England and Wales could recoup up to 300 million Pounds and cut costs by more than 180 million Pounds annually by improving the way they collect payments from delinquent customers, manage suppliers, and run their operations. According to research compiled by REL in 2007, Thames Water was responsible for 14% of the total cash loss in the sector. Other poor performers include United Utilities Co. and Severn Trent.


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