Saran, Cliff
November 2007
Computer Weekly;11/20/2007, p95
Trade Publication
The article informs that PepsiCo Inc., the international snacks and beverages manufacturer, is planning to roll the best practice guidelines based on ITIL, across its operations globally, after deploying the framework in Great Britain in 2007. According to Tim Huelin, information technology (IT) services controller at the company, the ITIL project's goal was to improve the IT service offered to business users. He further added that the company wanted to improve customer satisfaction, the perception of IT and IT service availability.


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