Kamath, John-paul
November 2007
Computer Weekly;11/20/2007, p75
Trade Publication
The article reports that the training services company ILX Group PLC has stated that seven out of 10 Information Technology managers in Great Britain are not equipped to change over to Information Technology Infrastructure Library (ITIL) version 3. A study of 100 senior IT managers showed that out of the 62% of businesses planning to migrate to ITIL Version 3, only 17% have any timeline in place for doing so. ITIL version 3 was launched on 30th May 2007 to provide an integrated service life-cycle approach to IT Service Management. According to operations director at ILX Group Eddie Kilkell, there continues to be a real educational need about ITIL, which is a major factor in IT managers inability to deliver against the new requirements of Version 3.


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