Saran, Cliff
November 2007
Computer Weekly;11/20/2007, p74
Trade Publication
The article reports that information technology directors should adopt ITIL, the standard for Information Technology management best practices, to align IT with the business by providing a managed IT service to business users. Brighton Keith Aidis, chief executive officer of the itSMF, said the latest version, ITIL 3, was designed to enable IT staff to engage with the business. He said ITIL allows the IT director to adapt the language of IT into a language business can understand. Aidis suggested that IT director should not only be concerned with meeting a service level with the business.


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