TITLE

Untitled

PUB. DATE
October 2007
SOURCE
Utility Week;10/19/2007, Vol. 28 Issue 2, p36
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article presents updates on the utilities sector. Survey reveals that over a quarter of callers to utility call centres feel the customer service is bad, on the back of long call waiting and call resolution times. The Environment Agency has placed the case for universal metering on both climate change and fair charging grounds.
ACCESSION #
27955694

 

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