NHS complaints reviewed by government order

Beecham, Linda
June 1993
BMJ: British Medical Journal (International Edition);6/26/93, Vol. 306 Issue 6894, p1711
Academic Journal
The article reports on the review of the complaints procedures in the National Health Service (NHS) in Great Britain. The team who will review hospital complaints procedures, clinical complaints and family health service procedures will be headed by Alan Wilson, vice chancellor of Leeds University. The team which Wilson will lead includes patients, hospital doctors as well as NHS managers. According to critics, patients cannot differentiate administrative complaints from clinical ones. They also asserted that the procedures are stressful for doctors.


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