TITLE

Caterpillar, Cummins rank highest in HD truck engine customer satisfaction

PUB. DATE
November 2007
SOURCE
Trailer / Body Builders;Nov2007, Vol. 49 Issue 1, p14
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article discusses the J. D. Power and Associates "2007 Heavy-Duty Truck Engine/Transmission Study," which measures customer satisfaction with engines in two-year-old heavy-duty trucks. The study indicated that Caterpillar and Cummins rank highest in their respective segments in satisfying customers with heavy-duty truck engines and transmissions. The report also found that customers are most satisfied with the performance of their engines, and least satisfied with the costs of ownership.
ACCESSION #
27748707

 

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