Outsourcing moves closer to home

Dubie, Denise
December 2007
Network World;12/3/2007, Vol. 24 Issue 47, p10
Trade Publication
The article discusses the proposal of U.S. based companies that provide outsourcing in India to move some business operations back closer to the country. The companies including IBM Global Services and appliance maker WatchGuard have been addressing the clients' complaints towards outsourcing in India, which plan to locate positions back in the country or in the Philippines. However, the industry watchers have warned U.S. companies that the technical and cultural issues that crop up with Indian offshore providers will remain, even if the companies to build facilities closer to North America. It expected that U.S. clients will engage in blended contracts outsource to a nearshore location while back-office functions continue to be sent to India-based facilities.


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