Happier employees, more satisfied patients

Shaw, Gienna
December 2007
HealthLeaders Magazine;Dec2007, Vol. 10 Issue 12, p20
The article focuses on the employee and patient satisfaction in Southwestern Vermont Medical Center (SVMC) in Bennington. For the past three years from 2007, SVMC has ranked the 95th percentile for patient satisfaction in its emergency department (ED) and inpatient services. Staff members attribute the hospital's success to good communication skills and high employee morale.


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