TITLE

Legendary Complaint Handling

AUTHOR(S)
Ely, John
PUB. DATE
November 2007
SOURCE
Spa Management;Nov2007, Vol. 17 Issue 10, p60
SOURCE TYPE
Periodical
DOC. TYPE
Article
ABSTRACT
The article explains the importance of effective handling of customer complaints to businesses. The reason complaints are not usually handled quickly is because, by nature, a complaint is a confrontation, and humans recoil from confrontation. But little insight, training and practice, employees can learn not only to handle complaints, but to recognize them as an opportunity to demonstrate the service culture of the spa.
ACCESSION #
27696361

 

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