Moments of Truth

Guttman, Howard M.
November 2007
Leadership Excellence Essentials;Nov2007, Vol. 24 Issue 11, p12
The article discusses the importance of the quality of communications as a way of achieving high performance in an organization. The author emphasizes the need of observing a consistent pattern of communication by using extraordinary words and phrases. These extraordinary words and phrases connote high performance among the members of the organization. Ten common elements in communicating, including clarity, authenticity and completeness, are discussed.


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