UC Must Shift To "Integrated" Communications To Become Ubiquitous

Kerravala, Zeus
November 2007
Business Communications Review;Nov2007, Vol. 37 Issue 11, p20
Trade Publication
The author discusses how adoption of unified communications (UC) by businesses can be improved. UC is the combination of different communication methods such as voice, video, or e-mail communication into one program. The author suggests that UC components should be incorporated into applications to improve application functionality. He suggests UC could allow voice mails to be processed through computer applications or e-mail functions to be incorporated into programs such as word processors. He cites the embedding of web browsers into operating systems by the computer company Microsoft as an example of functionality integration.


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