Applying ITIL To Application Performance Management

Sevcik, Peter
November 2007
Business Communications Review;Nov2007, Vol. 37 Issue 11, p10
Trade Publication
The article discusses the use of the information technology infrastructure library (ITIL) for IT service management (ITSM) and application management. ITIL was developed to aid IT acquisition for the British government. ITIL can manage all software and hardware for business applications. The author suggests ITIL can be utilized in application management through application to flows which affect the user experience. ITIL could manage incidents that hinder user access, ensure access methods function, and ensure that user services are supported.


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