Buying Wireless: Easy As Candy?
- Another Optus fail? Yes. UTA MIHM // Choice;Feb2014, p4
A personal narrative is presented which explores the author's experience of having technical problem with phone service after which she had to consult telecommunication companies to fix her problem and visit several stores in order to get her phone service back.
- Client-information exchange pays off for mobile operators. Kocinska, Anna // Warsaw Business Journal;4/8/2002, Vol. 8 Issue 14, pS3
Provides information on the extended client services for cellular radio operators in Warsaw, Poland. Prevention of fraud; Way of increasing customer satisfaction; Assessment of an unpaid bills.
- Software tackling service woes. Avis, Ed // Crain's Chicago Business;7/23/2001, Vol. 24 Issue 30, pSR6
Focuses on the problem of customer service of telecommunication companies in Chicago, Illinois. Details on the problem of automating and integrating back-office functions; Competition in the telecommunication industry; Launch of software for back-office functions.
- Firms can capitalize on competition. Jalkut, Dick // Las Vegas Business Press;11/11/2002, Vol. 19 Issue 45, p17
Advises U.S. companies on capitalizing on competition in the U.S. telecommunication industry. High number of telecommunication services and options to choose from; Examination of whether corporate telecommunication requirements are being met; Telecommunication industry's efforts to focus on...
- Telecommunications providers directory. // San Diego Business Journal;12/31/99 Book of Lists 2000, Vol. 20 Issue 52, p105
Lists alphabetically telecommunications companies that provide a variety of services to San Diego, California companies. Addresses of the companies; Number of employees of the companies; Products offered by the companies.
- Service management layer feels the squeeze. Vittore, Vince // Telephony;09/14/98, Vol. 235 Issue 11, p50
Focuses on the implications of increasing competition within the telecommunication industry for the service management aspect of the industry. Need for the business processes surrounding order processing and provisioning between carriers to evolve, as the competitive market develops; Vendors'...
- Churn, churn go away. Gohring, Nancy // Telephony;09/14/98, Vol. 235 Issue 11, p92
Focuses on the need for telecommunication carriers to keep customers. Comparison of the costs associated with winning a new customer to that of retaining an existing one; Increase in the number of wireless users that have switched carriers in the past; Carriers' proactive methods in combatting...
- Don't throw this away. McCarthy, Shira // Telephony;11/6/95 Supplement Customer Care, Vol. 229 Issue 19, p12
Focuses on the performance of wireless telecommunication services in giving customer satisfaction. Finding that the said service has not been giving much emphasis on customer services; Lower customer perceptions of cellular companies as compared to interexchange companies; Remark that...
- To thine local telco be true. Davis, Stephania H. // Telephony;04/07/97, Vol. 232 Issue 14, p48
Reports on a survey related to customer loyalty for telecommunication companies in the United States. Loyalty programs for long-time customers; Breakdown of preferences for home communication needs; Corporate spendings on telecommunications.