Sister Mary Jean Ryan

Molpus, Jim
November 2007
HealthLeaders Magazine;Nov2007, Vol. 10 Issue 11, p35
The article focuses on the efforts of Sister Mary Jean Ryan, president and CEO of SSM Health Care in St. Louis, Missouri, to vitalize the quality drive of the hospital. According to Ryan, the feedback that one gets from reviews is better than anything any internal organization could do on its own. It cites that it was only on the fourth attempt that SSM received the first Malcolm Baldrige National Quality Award for a hospital.


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