Punch-up in aisle three

Levy, Doron
October 2007
Progressive Grocer;10/1/2007, Vol. 86 Issue 13, p28
Trade Publication
The article talks about the importance of having a risk management procedure in the retail sector. It states that a bumped cart or hostile verbal exchange could be all it takes to trigger aisle rage and, in a matter of seconds, a disaster. It cites an incident at a Super Stop & Shop in Somers, New York, where a 72-year-old woman was bumped by another customer. The author suggests that a good policy would be to assign at least one risk management expert per shift.


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