TITLE

Moving in on Mortgage Delinquencies

AUTHOR(S)
Bailor, Coreen
PUB. DATE
November 2007
SOURCE
CRM Magazine;Nov2007, Vol. 11 Issue 11, p44
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article focuses on the benefits of the Varolii early-stage collections application on handling default mortgages by BOK Mortgage. A division of Tulsa, Oklahoma-based BOK Financial, BOK Mortgage started using the Varolii application in January 2007, which sends automated messages to customers from the 17th to the end of a month, asking them to make payments by phone or pledge to pay by the end of the month. This has resulted to a 12% decrease in mortgage delinquency rate and offered more time for loan counselors to focus on more delinquent customers.
ACCESSION #
27376011

 

Share

Read the Article

Courtesy of THE LIBRARY OF VIRGINIA

Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics