TITLE

The Knowledge Management Maturity Model

AUTHOR(S)
Joslin, Rick
PUB. DATE
November 2007
SOURCE
CRM Magazine;Nov2007, Vol. 11 Issue 11, Special section p8
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article focuses on the Knowledge Management (KM) Maturity Model. The model recommends the use of Knowledge-Centered Support which is developed by the Consortium for Service Innovation. Elements of the model include the objective, sponsor and people which provides an understanding to the states of maturity. The states of maturity are the reactive, proactive, customer-centric and business centric with which a company needs to evaluate itself against in order to set a plan for KM.
ACCESSION #
27376005

 

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