TITLE

Contact Center Surveying Is Essential

AUTHOR(S)
Fluss, Donna
PUB. DATE
November 2007
SOURCE
CRM Magazine;Nov2007, Vol. 11 Issue 11, p10
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article focuses on the importance and characteristics of contact center surveying. The survey market include vendors such as SurveyMonkey, SurveySaid and Zoomerang. Vendors such as Autonomy etalk, Mindshare and UCN are Web-based and handle interactive voice response (IVR) thus providing real-time survey and analytics. The market also sells tools such as the SPSS which offers customer information and predictive analysis.
ACCESSION #
27375994

 

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