Contact Center Surveying Is Essential

Fluss, Donna
November 2007
CRM Magazine;Nov2007, Vol. 11 Issue 11, p10
Trade Publication
The article focuses on the importance and characteristics of contact center surveying. The survey market include vendors such as SurveyMonkey, SurveySaid and Zoomerang. Vendors such as Autonomy etalk, Mindshare and UCN are Web-based and handle interactive voice response (IVR) thus providing real-time survey and analytics. The market also sells tools such as the SPSS which offers customer information and predictive analysis.


Related Articles

  • Andy Farr moves to MindShare R&D job. Davidson, Darren // Campaign;8/25/2006, Issue 34, p5 

    The article reports that WPP Group PLC's MindShare has selected Andy Farr as head of research and development worldwide. Farr, the chief research officer at Mindshare's sister company Millward Brown Inc., will report to chief strategy officer Nick Emery. He will work with MindShare's econometric...

  • Decoding the future at Mindshare's Huddle. Benady, David // Campaign;11/15/2013, p25 

    The article offers information on the annual Hundle conference organized by the marketing company Mindshare Worldwide that held in its headquarters in London, England in November 2013.

  • MindShare's big purple patch. Arnold, Matthew // Marketing (00253650);12/13/2001, p44 

    Focuses on the marketing strategy of media company MindShare. Use of purple color in marketing strategy; Claim of MindShare as the world's only color-branded media company; Participation of cartoon characters and celebrities in marketing strategy of the company.

  • Top 10 myths of customer service. Jamison, Clifford // Manager: British Journal of Administrative Management;Jul/Aug99, Issue 15, p19 

    Explains ten myths of customer service. Giving customers what they want; Customer being always right; Reduction of number of complaints; Empowerment of all staff.

  • Changing the basics. Evans, Warren // Executive Excellence;Jul97, Vol. 14 Issue 7, p5 

    Focuses on effective service delivery and customer relations. Impact of customer satisfaction on business; Importance of freeing people from mechanized and repetitive tasks in developing customer loyalty.

  • Customer loyalty through inclusion. Bell, Chip R. // Executive Excellence;Jul97, Vol. 14 Issue 7, p6 

    Outlines the seven principles of customer participation in businesses that are beneficial to developing customer loyalty. Includes making customer requests; Courtesy in making the requests; Providing customers with a background when making a request for assistance; Providing freedom in customer...

  • How to Retain Customers in a Slowing Economy. Spiegel, Mort // Paint & Coatings Industry;Jul2001, Vol. 17 Issue 7, p124 

    Discusses the importance for a slow-growth company to establish interdependent relationships with customers based on mutual trust and benefit. Emergence of customer relationship management (CRM); Objective of CRM; Importance of CRM strategy to chemical companies; Dimensions to successful CRM;...

  • Customer service is sadly deficient. Gitomer // Business News New Jersey;10/04/99, Vol. 12 Issue 36, p22 

    Identifies causes of poor customer service. Problems in mission statements; Written principles for customer relations; Examples set by management; Handling of customer complaints.

  • Create an edge by documenting information about prospects, clients. Schwemmer, Yvonne // Business Journal Serving Fresno & the Central San Joaquin Valley;01/18/99, Issue 322409, p4 

    Discusses how to determine what comprises relevant data about prospects and clients and using it to your advantage. Negative impact of unnecessary data gathering on the business; Undertaking an evaluation of what data may already be available and from what source; Determination of how...


Read the Article


Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics