Gas Station Puts Its Customers on Ice

October 2007
Convenience Store News;10/22/2007, Vol. 43 Issue 13, p18
Trade Publication
The article informs about a gas station in Lancaster, Pennsylvania where workers put fans with bags of ice on the gas pumps so that drivers would not get too hot while filling their tank. According to an employee there, the customers appreciate the store's effort to keep them cool during the scorching summer temperature.


Related Articles

  • Good service pays more than discount pricing. Stambaugh, Sandie // Aftermarket Business;06/01/94, Vol. 104 Issue 6, p16 

    Addresses customer service issues for automobile repair and maintenance facilities in the United States. Importance of trust between consumer and repair facility; Quality assurance; Educational services for repair technicians; Strategies used by retailers to promote vehicle repair services;...

  • A MAP to repair tasks.  // Aftermarket Business;06/01/94, Vol. 104 Issue 6, p18 

    Outlines the standards of customer service under the Maintenance Awareness Program (MAP) of the automobile service industry in the United States. Includes training criteria; Parts classification; Written estimates.

  • Service is making a comeback. Janet, Bob // Tire Business;7/22/2002, Vol. 20 Issue 8, p8 

    Focuses on the comeback of ground level gas pumps at gas stations in North Carolina. Details on the customer care services of gas stations; Existence of stiff price competition; Process of measuring the service level.

  • Pump it up. Howard, Lucy; Binswanger, C.K. // Newsweek;11/17/1997, Vol. 130 Issue 20, p10 

    Focuses on the presence of InfoScreens at gas stations in the United States as of November 1997. Monitors that broadcast a chosen message or a television broadcast.

  • Measuring the Convenience of Gas Stations. Smalley, Steven P. // Appraisal Journal;Oct99, Vol. 67 Issue 4, p339 

    Presents information on a study which suggested that convenience in gas stations can be best understood in terms of barriers in the stations. Various types of barriers encountered in undertaking a refueling operation; Convenience factors checklist.

  • A Side of Auto. Schneider, Mitch // Motor Age;Dec2001, Vol. 120 Issue 12, p9 

    Focuses on the intricacies of the automobile services in the United States. Offerings of the 'scheduled major maintenance'; Part of exclusions in the marketing strategy; Problem of the motorist's failure to recognize the value in automotive service.

  • 'Ever since' Fournier, Phil // Motor Age;Mar2003, Vol. 122 Issue 3, p134 

    Offers advice on how to preserve customers base and preserves one's positive outlook in dealing with customers in automobile service industry. Case examples of different types of customers who came with complaints to the service centers; Attitudes towards customers; Focus on customer's...

  • The Taming of the Who? Schneider, Mitch // Motor Age;Jul2001, Vol. 120 Issue 7, p11 

    Presents the author's first-hand experience with solving a customer service problem at an automobile service station. Importance of courtesy and quick response in handling customer complaints; Dealing with customers' anger to retain a harmonious relationship with them.

  • Editor's Eye.  // Convenience Store News;1/15/2007, Vol. 43 Issue 1, p8 

    The article focuses on the experiences of an editor and an employee of the journal "CONVENIENCE STORE NEWS," of customer services at two convenience stores. While making a pit stop for gas at a station on the Garden state Parkway in New Jersey, the editor waited more than five minutes for an...


Read the Article


Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics