Creativity, Initiative Lead to Superior Satisfaction

Jacobson, John
October 2007
Metal Center News;Oct2007, Vol. 47 Issue 11, p36
Trade Publication
The article reports on the customer satisfaction survey conducted by the Jacobson & Associates company on various major steel customers in the U.S. and Bristish Columbia. According to the survey, customers use terms like service oriented, reliable, and easy to work with to satisfy the customers need have received highest customer satisfaction ratings. Further, other customers use terms like doesnt seem to care, slow in responding , and snotty attitude have received lowest satisfaction ratings.


Related Articles

  • Sheet Null Satisfaction Suffers. Jacobson, John // Metal Center News;Nov2010, Vol. 50 Issue 12, p22 

    The article presents the findings of a survey conducted by research firm Jacobson & Associates which investigates customers' satisfaction on steel mills in the U.S. from 2009-2010. According to the survey, the producers of steel plates have improved customer satisfaction performance. The...

  • E-commerce is E-ssential. Jacobson, John // Metal Center News;Nov2011, Vol. 51 Issue 12, p22 

    The article discusses the significance of electronic commerce in effectively marketing the products of various companies in the steel industry in the U.S. It mentions on the survey conducted by Jacobson & Associaties, which gathered comments from steel buyers about online customer service. It...

  • Price, Delivery Issues Temper Satisfaction. Jacobson, John // Metal Center News;Oct2006, Vol. 46 Issue 11, p14 

    The article focuses on the result of a survey conducted by Jacobson and Associates concerning the satisfaction of steel mill customers about the quality of services provided by steel industry and trade in the U.S. The survey indicates that quality and service satisfaction have remained constant....

  • Satisfaction's Up Despite Downturn. Jacobson, John // Metal Center News;Nov2009, Vol. 49 Issue 12, p20 

    The article reports on the findings of the customer satisfaction survey conducted by Jacobson & Associates in 2009. According to the survey, customers are satisfied with the performance of steel suppliers despite a decline in steel demand. The survey revealed that customers are satisfied with...

  • Websites Give Mills a Lift. Jacobson, John // Metal Center News;Nov2014, Vol. 54 Issue 12, p18 

    The article discusses the results of a steel customer satisfaction survey carried out by consulting firm Jacobson & Associates, highlighting the impact of electronic commerce (e-commerce) on the steel industry in the U.S. and Canada. The metrics used by the company to measure steel customers'...

  • Customer Satisfaction is a Journey, Not a Destination. Jacobson, John // Metal Center News;Nov2013, Vol. 53 Issue 12, p22 

    The article discusses the findings of a census survey conducted by the Jacobson & Associates related to the satisfaction of the steel customers of the U.S. and Canada released on September 30, 2013.Topics discussed include that the survey is based on several point scale including quality,...

  • consumer corner.  // Home Accents Today;Sep2013, Vol. 28 Issue 9, p42 

    The article presents a survey which shows that the leading reasons consumers have not purchased accent table and area rug include not being able to find the color or style they want and price concerns.

  • What do your customers actually buy?  // Trailer / Body Builders;Jul2004, Vol. 45 Issue 9, p4 

    Discusses the results of a survey on what customers actually buy from the merchandiser. Factors that contribute to the buying decision of the consumers; Implication of the importance customers place on local sources for dealers and distributors; Company with the strongest customer satisfaction...

  • Survey: Norwegian household spending.  // Market: Europe;Nov2007, Vol. 18 Issue 11, p8 

    The article presents information on the summary of the "Survey of Consumer Expenditure 2004-2006," published by Statistics Norway on September 10, 2007. The survey provides information on the spending habits of Norwegian consumers during the period. The survey concludes that the average...


Read the Article


Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics