TITLE

Creativity, Initiative Lead to Superior Satisfaction

AUTHOR(S)
Jacobson, John
PUB. DATE
October 2007
SOURCE
Metal Center News;Oct2007, Vol. 47 Issue 11, p36
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article reports on the customer satisfaction survey conducted by the Jacobson & Associates company on various major steel customers in the U.S. and Bristish Columbia. According to the survey, customers use terms like service oriented, reliable, and easy to work with to satisfy the customers need have received highest customer satisfaction ratings. Further, other customers use terms like doesnt seem to care, slow in responding , and snotty attitude have received lowest satisfaction ratings.
ACCESSION #
27269005

 

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