TITLE

Peak Performance

AUTHOR(S)
Khan, Zia; Katzenbach, Jon
PUB. DATE
October 2007
SOURCE
Leadership Excellence Essentials;Oct2007, Vol. 24 Issue 10, p10
SOURCE TYPE
Periodical
DOC. TYPE
Article
ABSTRACT
The authors suggest that peak performance can be achieved by focusing on an informal approach because there are areas where an informal organization can impact behaviors and where the formal cannot. They cite General Motors as an example where over-emphasis on a formal structure is followed, and note its lackluster performance since the late 1990s. They also point to the turnaround performance of Aetna between 2002 and 2007, and attribute its success to a mix of formal and informal approaches.
ACCESSION #
27221188

 

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