Guest Service Innovation through RID

Hanebeck, Hanns-Christian L.
October 2007
Hospitality Upgrade;Fall2007, p174
Trade Publication
The article discusses the operations efficiency potentials of radio-frequency identification (RFID) in hospitality industry. It could take many forms ranging from near-field communication (NFC) to RFID access cards that guest carry or receive upon checkin. Once the guest is already in the room, he will be able to interact with a number of RFID-enable devices that allow him to pay for movies or room service items. It can locate the location of the guests once it walk through the facility.


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