SOA in the Hospitality Industry: HOW ARE WE DOING?

Dickinson, Clay; Short, Kevin
October 2007
Hospitality Upgrade;Fall2007, p154
Trade Publication
The article explores on the developments of service-oriented architecture (SOA) in the hospitality industry. It also explores on the study conducted by Gartner Custom Research which determined the positive and negative effects of SOA in the hospitality industry. It also examines the dimensions in the successful adoption of new technology which includes the people, the process and the technology.


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