Is unified messaging the cure for message overload?

Deschamps, Vinnie; Greene, Roger
December 1999
Network World;12/13/99, Vol. 16 Issue 50, p57
Trade Publication
Presents pro and con views about the role of unified messaging in solving message overload problems. Need for users to be able to access and respond to messages quickly; Storage of all voice mail, facsimile and electronic mail messages in a single mailbox; Need for users to manage their messages more effectively; Requirement of training and mind-share from senior management.


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