Homeworking on the way for call centre staff

Chubb, Laura
September 2007
People Management;9/20/2007, Vol. 13 Issue 19, p14
The article offers information on the new initiative of global business-process outsourcing company Teletech entitled Teletech@Home, to catch on in Great Britain following its success in the U.S. and Australia. According to managing director, Cormac Twomey, the British marketplace is very competitive and quality talent is harder to access every year. He adds that catchment areas and demographics are issues every employer faces. In addition, recruiting home-based staff means they can access new groups of people.


Related Articles

  • TeleTech to Provide BPO Services to US-based IT Hardware Company.  // EmergingMarketsNOW;2/6/2008, p11 

    The article reports on the extension of the business process outsourcing services contract of U.S.-based information technology hardware company with TeleTech. TeleTech will deliver technical support and customer management services to customers of the client. Services will be provided through...

  • TeleTech Expands Its Operations in Philippines.  // GlobalSourcingNOW;5/30/2007, p8 

    The article reports on the expansion of the operation of business process outsourcing services provider TeleTech Holdings in the Philippines. TeleTech Holdings has set up additional delivery centers in Bacoor and Iloilo City. The move is in line with the company's plans to expand its operation...

  • TeleTech Wins Tech Support Deal Expansion from Fortune 50 Client.  // GlobalSourcingNOW;6/27/2007, p10 

    This article reports that TeleTech, a U.S.-based business process outsourcing (BPO) services provider, has won a technical support services deal expansion worth over $ 20 million from a Fortune 50 technology products client. The name of the client and duration of the deal were not disclosed....

  • TeleTech Wins 2-Yr BPO Services Contract from Technology Products Company.  // EmergingMarketsNOW;4/30/2008, p10 

    The article reports on a two-year business process outsourcing (BPO) services contract won by TeleTech, a U.S.-based information technology (IT) and BPO service provider, from a leading technology products company. The contract entails TeleTech to continue providing technical support and...

  • TeleTech to Provide BPO Services to Global 100 Communications Services Provider.  // EmergingMarketsNOW;4/16/2008, p12 

    The article reports on a business process outsourcing (BPO) services contract won by U.S.-based TeleTech from a leading Global 100 communications services provider. As part of the deal, TeleTech will provide BPO services such as troubleshooting, billing support and general inquiries to the...

  • TeleTech Wins Multiyear FAO Deal with Financial Services Firm.  // GlobalSourcingNOW;3/23/2007, p6 

    The article reports that TeleTech Holdings, a business process outsourcing (BPO) services provider, has won a multi-year finance and accounting outsourcing (FAO) deal with a Fortune 200 financial services provider. The name of the client as well as the size and duration of the deal were not...

  • TeleTech Expands LatAm Operations.  // GlobalSourcingNOW;7/18/2007, p10 

    The article reports on the expansion of TeleTech, a business process outsourcing (BPO) service provider, in San Jose, Costa Rica. TeleTech set up its first delivery center in San Jose. The new facility will provide front- and back-office services to clients who seek bilingual BPO support...

  • Fortune 500 Retail Client Renews Outsourcing Contract with TeleTech.  // EmergingMarketsNOW;10/17/2008, p12 

    The article reports that a Fortune 500 retail client has renewed its outsourcing agreement with TeleTech Holdings. The duration, financial terms, and name of the client were not disclosed. TeleTech has been serving the client since 2005. The renewal entails TeleTech to deliver a comprehensive...

  • TeleTech Signs Outsourcing Contract with Leading Global Automobile Manufacturer.  // EmergingMarketsNOW;3/19/2008, p9 

    The article reports on the outsourcing agreement between an automobile manufacturer and TeleTech Holdings, a U.S.-based BPO service provider. TeleTech will provide standardized and regular services for the entire suite of products offered by the client at multiple global locations in 18...


Read the Article


Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics